Entries Tagged as 'Competition'
We freelancers sometimes get asked the oddest things. Some of the questions are odd, and some are awkward to answer. You have to wonder what people are thinking.
In fact, it seems like I get odd and awkward questions nearly every week. You probably do too.
In this post, I’ll share some of those awkward questions with you. At the end of the post, feel free to share the odd things you’ve been asked, along with your response.
People love good customer service, but really hate to get bad customer service.
Most people know the difference between good customer service and bad customer service. Your web design clients are no different. Treat them right, and they’re more likely to come back (and bring repeat business with them). Treat them wrong, and they’ll go away.
One aspect of customer service is common courtesy. Sadly, common courtesy seems to be going away. Let’s take a look at some of the statistics about courtesy.
We live in a rude society. We’re even rude when we work. According to statistics gathered by the Harvard Business Review, 98% of workers polled were treated rudely. (See The Price of Incivility by Christine Porath and Christine Pearson .)
In addition to courtesy, there are five other principles of customer service:
Customer service is important for any business, but it’s especially important for freelancers. What many businesses don’t realize is that most customers vote on the quality of your service with their dollars. Many of them won’t tell you that they’re unhappy. They’ll just stop doing business with you.
In this post, I’ll list the six customer service principles that every web designers should know. At the end, you’re encouraged to share your own customer service tips.
Envato is launching a new marketplace, and I’m happy to have the privilege of giving away a lot of free credits to readers! I’m sure most of you are familiar with the Envato network of sites, including other marketplaces like ThemeForest and FlashDen, and blogs like Freelance Switch, NETTUTS and PSDTUTS (and, of course, many more).
The newest addition to the Envato network is GraphicRiver, a marketplace for graphics, vectors, icons, Photoshop files, and add-ons such as brushes. GraphicRiver should be an excellent resource for those who are looking to buy, as well as a great income-generating opportunity for anyone who wants to sell some of their work.
Premium WordPress theme developers Theme Galaxy are giving away two free licenses to their newest theme, Lyra. This new theme (shown below) features a creative illustrated design that may be just right for your blog.
Christmas may be over, but you still have a chance to get a great gift for yourself. A few weeks ago we ran a giveaway from Jumpeye Components that provided 3 lucky winners with an unlimited license for FlashEff. With a strong response from readers, Jumpeye is now giving away five one-year Premium Plus licenses ($149 value) to their new online, flash banner maker, BannerSnack.
Alen Grakalic of Templatica has graciously offered to give away three one-year memberships to his club that provides members with templates to use on their own websites.
If you’re not familiar with Templatica, there are two options for using/buying the templates. A one-year membership costs $24, or you can buy individual templates for $5 a piece. All of the templates use valid XHTML and CSS coding, and have been tested in all major browsers. Alen is a skilled designer and all of the templates will give a website an attractive and professional appearance.
The people at FlashEff and Jumpeye Components are giving away 3 FlashEff Premium Unlimited licenses to readers of Vandelay Design! If you’re not familiar with FlashEff, it’s a great resource for quickly and easily creating Flash animation without coding.
FlashEff Premium is the first flash 3rd party AS3.0 component that is 100% compatible with both Flash CS3 and Flash CS4! FlashEff can be used by anyone who knows a little Flash from a total beginner to a Flash guru.
Thanks to everyone who commented and showed an interest in the contest from a few days ago for a free premium WordPress theme from Templamatic. The response was very good and apparently a lot of people wanted the theme! The winners of the With Style theme are: Ben’s Choice – IcyOne2 (chosen because theme theme […]
A few months ago we gave away a free license to a premium WordPress theme, and today the opportunity for Vandelay Design blog readers to get a free theme is back! Templamatic has offered to give away three copies of it’s recently-released theme, With Style.
Chances are you’ve heard about WooThemes in the past few weeks or seen their advertisements on design-related sites and blogs that you visit. Well, here is your chance to grab one of their high-quality premium themes for free. They have kindly offered to give away a free theme to one of our readers.
Here’s how it’s going to work. If you would like to get your hands on a single-user license to your choice of three popular themes (ProudFolio, Vibrant CMS, or Fresh News) leave a comment on this post stating why you would like to win the theme or what you would do with it (please, something more than “I want it.”). On Sunday (August 3rd) I’ll use Random.org to choose a random comment number as the winner. Please leave a valid email address where you can be reached so I can get in touch with you if you win.